Returns & exchanges

Last updated: 3 October 2026

If something isn’t right

Contact us as soon as possible after delivery, before the piece is worn, altered or its tags removed, and tell us your order number. We will explain the options for your piece and arrange collection where a return or exchange applies.

Items that can’t be returned

For hygiene reasons, opened perfumes and fragrances cannot be returned. Pieces that have been altered or made to measure cannot be returned unless they arrive faulty.

Faulty or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with a photo and we will put it right.

Refunds

Approved refunds are made to the original payment method through our payment provider, Nomod. Your bank may take a few working days to show the refund.

Questions

WhatsApp us on +971 50 293 5444 or email help@majora.ae.

Delivery · Returns & exchanges · Privacy policy · Terms of service